WHAT PEOPLE ARE SAYING ABOUT US:

 “Anytime we have any sort of, oh, I won’t say something terrible but something that doesn’t suit us, we go to her. We just feel like Gill is in our corner to help us.”

--Resident at Bethesda Dilworth

“Everyone in a nursing home should have someone to advocate for them, just somebody to help them and talk about issues.”

--Gillen Goughenour, Volunteer

“Anytime we have any sort of, oh, I won’t say something terrible but something that doesn’t suit us, we go to her. We just feel like Gill is in our corner to help us.”

--Resident at Bethesda Dilworth

 “I’m confident we have the best ombudsman in St. Louis.  What I value most is that I can call anytime and feel confident in the Ombudsman information and their positive approach as a liaison between the resident and the nursing home.” 

--Cathy Phillips, Administrator, NHC Town & Country

 “They are resident’s advocates, not the family’s and not the facility’s.  Very often it benefits the facility.  They are a neutral party that can talk to both parties and be heard.”

--Diane Balmer, Administrator, Parkside Towers

“My Mother spent approximately 18 months at a LTCF. I was pleased with the care she received and the good communication I had with her caregivers. When I retired I wanted to do something that would benefit the community. I became a volunteer ombudsman at a Kirksville MO facility and that fulfills me.  I've always enjoyed working with senior citizens. It is also very gratifying to me to be thanked by them for what I do.”         

--Peggy Chrow, Volunteer Ombudsman since September 2002.