The 14th Annual Quality of Life Caregiver Awards Luncheon will be held on Friday, December 12, 2008. Click on the link under NEWS & EVENTS for information and tickets.

The Long Term Care Ombudsman Program of Saint Louis (LTCOP) is a United Way agency that strives to improve the quality of care provided in licensed nursing and residential care facilities in St. Louis and surrounding areas including northeast Missouri. This is accomplished through advocacy for Residents’ Rights as outlined in the Older American’s Act.

The following services are provided without cost to our clients:

INFORMATION CENTER

The Information Center provides information on how to select a nursing home, what facilities are available by location, and information on payment options and governmental support.

OMBUDSMAN PROGRAM

The Ombudsman Program places resources within the nursing home to educate residents of their rights within the facility, field complaints, and arbitrate disputes between the facility, residents, and in some cases between the family and residents.

VICTIMS OF CRIME

The Victims of Crime program provides support to residents that been victim to criminal activity in a facility. The Ombudsman program stands with the resident and works with police agencies to help ensure that any illicit activity is investigated and properly dealt with.